Stores and service points

Specialist agents · 23

• Opening and closingproposal

  Prepares the opening and closing checklists for each store (keys, alarm, cash float, cleaning, displays) and collects staff confirmations. Proposes corrective tasks when a confirmation is missing or a step is left open.

• Store coverageproposal

  Compares the shift roster against expected footfall and sales for each store. Proposes shift adjustments, reinforcements and absence cover for peak hours.

• In-store sales supportproposal

  Prepares product information, per-store stock and alternatives (substitutes, upsells, cross-sells) for floor staff during in-person selling. Proposes stock holds and quotes or tickets to close the sale.

• Reservations and pickupsproposal

  Coordinates availability of appointments, visits and in-store pickups, avoiding overlaps and bookings with no stock allocated. Proposes confirmations, rescheduling and pickup reminders.

• In-store merchandisingproposal

  Reviews physical displays, product rotation and shelf gaps in each store. Proposes layout changes, replenishment and merchandising tasks based on sales, stock and active campaigns.

• Cash controlanalysis

  Compares POS recorded sales with payments and cash counts for each store. Detects shortfalls, unusual voids and refunds, and documents them for human review.

• Store incidentsproposal

  Classifies store incidents (breakdowns, cleaning, security, systems, customer issues) by type, urgency and owner. Proposes work orders with priority and resolution deadlines.

• Omnichannel coordinationproposal

  Reconciles orders, stock, returns and bookings between physical stores and the web to avoid double sales or phantom stock. Proposes inventory adjustments and cross-channel order corrections.

• Visit experienceanalysis

  Analyzes waiting times, queues and customer feedback (reviews, surveys, emails) by store. Identifies the causes of a poor visit experience and the areas to improve.

• Performance by locationanalysis

  Compares sales, margin, shift coverage and service quality across stores to explain performance differences. Prioritizes which stores need intervention using cash control and visit experience findings.

• Scheduling labor complianceproposal

  Checks that shift rosters comply with collective agreements, working-time records, minimum rests and predictable-scheduling laws, and proposes shift adjustments that lower labor cost per sale without breaching rules.

• Clienteling and in-store loyaltyproposal

  Manages customer records, personalized follow-ups and loyalty programs in store, ensuring data is captured with valid consent, and proposes re-engagement actions.

• Store inventory and shrinkageproposal

  Controls goods receipt, cycle counts, stock-outs and shrinkage from theft, error or expiry at each store, and proposes replenishments and inventory adjustments.

• POS operations and returnsproposal

  Oversees POS configuration, returns, exchanges and vouchers, and correct fiscal ticket issuance (Verifactu/TicketBAI or sales tax), proposing fixes to settings and return rules.

• In-store pricing and promotions executionproposal

  Verifies that in-store prices, signage, labels and promotions match the POS and consumer regulations, and proposes price corrections or withdrawal of misaligned offers.

• Facilities maintenanceproposal

  Plans preventive maintenance of facilities, manages work orders with technical vendors and tracks their deadlines and costs, prioritizing breakdowns that affect sales.

• Footfall and conversion analyticsanalysis

  Measures footfall, conversion rate, average ticket and sales per square meter by time slot and store to explain where sales are lost and identify improvement levers.

• Store targets and incentivesanalysis

  Proposes sales targets per store and salesperson and designs commission and incentive schemes aligned with margin and labor cost, within approved limits.

• Store staff traininganalysis

  Prepares onboarding plans, product training, procedures and customer service training for store staff, detecting skill gaps from errors and incidents.

• Store compliance and safetyproposal

  Monitors operating licenses, occupational risk prevention, complaint books, accessibility (ADA), physical security and emergency protocols at each store, flagging expirations and non-compliance.

• Store expansion and openingsanalysis

  Evaluates locations, leases and financial viability of new stores or pop-ups, and coordinates the opening plan with milestones, permits and initial staffing.

• Local store marketing and eventsproposal

  Designs local acquisition actions, in-store events and local presence (Google Business Profile, neighborhood partnerships), with a calendar and messaging per store.

• Store standards auditoranalysis

  Runs periodic audits and mystery shopping to verify brand, service and procedure standards at each store, scoring deviations and follow-up.